Refund and Return Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
⚖️ PAYMENT IRREVOCABILITY POLICY ⚖️
FUNDAMENTAL PROVISION: Once 10 calendar days have passed since contracting, all payments acquire definitive and irrevocable character, without possibility of return or refund. Before 10 days, written communication is required.
1. Right of Withdrawal - 10-Day Period
1.1 Right of Withdrawal (Consumer Protection Law)
ONLY WITHIN THE FIRST 10 CALENDAR DAYS from contract execution, the User may exercise their right of withdrawal, PROVIDED THAT:
Mandatory conditions:
- Written communication: Must notify by email to contacto@growth-ym.com
- Specific subject: "EXERCISE RIGHT OF WITHDRAWAL - URGENT"
- Before initiation: NO service activity has been initiated
- Without cause: No justification required
- Without penalty: No additional charges will apply
1.2 Procedure to Exercise the Right
To exercise the right within 10 days:
- Email to: contacto@growth-ym.com
- Subject: "EXERCISE RIGHT OF WITHDRAWAL - [Your name]"
- Include: Contract number, contracting date, personal data
- Deadline: Within 10 calendar days from contracting
- Confirmation: You will receive receipt confirmation within 24 hours
2. Post-10 Days Policy - ABSOLUTE IRREVOCABILITY
2.1 Refunds after withdrawal period
AFTER THE 10-DAY PERIOD:
- All amounts paid become DEFINITIVELY acquired by Growth-ym
- NO refund will proceed under any circumstances
- Payments are IRREVOCABLE and immutable
- This policy is FIRM and admits no exceptions
2.2 Very Limited Exceptions
ONLY adjustments will be considered in cases of:
- Verifiable technical error in our billing system
- Duplicate charge due to payment processor failure
- Billing for non-contracted services due to system error
Verification process:
- Immediate notification: Within 48 hours of questioned charge
- Email to: contacto@growth-ym.com
- Subject: "TECHNICAL ERROR VERIFICATION - URGENT"
- Evidence: Technical documentation of alleged error
3. Service Commencement - Critical Definition
3.1 Services are considered "initiated" when:
- The first consultation or meeting takes place
- Any analysis or research begins
- Tool or campaign configuration starts
- Any strategy or recommendation is provided
- Client accounts or systems are accessed
- The first report or analysis is sent
3.2 Once services are initiated:
- ABSOLUTE IMPOSSIBILITY of refund
- DEFINITIVE and irrevocable payments
- IMMUTABLE policy without exceptions
4. Payment Methods and Processing
4.1 Accepted Payment Methods
Available payment methods are:
- PayPal: For international and local transactions
- Cryptocurrencies: Bitcoin, Ethereum and other major cryptocurrencies
- Payoneer: For international payments and transfers
- Transfers: Local and international bank transfers
4.2 Refund Processing (Only within 10 days)
ONLY for exercising right of withdrawal within 10 days:
- PayPal: 3-5 business days
- Cryptocurrencies: 1-3 business days (subject to network confirmations)
- Payoneer: 5-7 business days
- Transfers: 7-10 business days
5. Mandatory Communication
5.1 Before 10 days - Required Communication
To exercise any right within 10 days:
- Medium: Email exclusively
- Address: contacto@growth-ym.com
- Format: In writing with complete data
- Response: Confirmation within 24 hours maximum
5.2 After 10 days - No Possibility
After 10 calendar days:
- NO refund requests accepted
- NO returns processed
- NO exceptions to this policy
- Communications only for clarifications, not refunds
6. Warnings and Responsibilities
6.1 Mandatory Prior Warning
BEFORE CONTRACTING, the client must:
- Read entirely this no-refunds policy
- Understand that payments are irrevocable post-10 days
- Be completely certain of their decision
- Expressly accept payment irrevocability
6.2 Client Responsibility
The client is responsible for:
- Deciding consciously within the reflection period
- Communicating timely any withdrawal
- Understanding the irrevocable nature of professional services
- Accepting contractual conditions
7. Contact and Procedures
7.1 Contact Information
Growth-ym S.R.L.
- Unique email: contacto@growth-ym.com
- Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT-3)
- Response: 24-48 hours business days
- Language: Spanish and English
7.2 Required Documentation
For any communication include:
- Contract number or reference
- Exact date of contracting
- Specific description of reason
- Updated contact information
- Supporting documentation when applicable
CONTRACTUAL ACCEPTANCE DECLARATION
BY FORMALIZING THE CONTRACTING OF OUR PROFESSIONAL SERVICES, THE CLIENT DECLARES AND EXPRESSLY ACCEPTS:
- HAVING READ ENTIRELY this payment irrevocability policy
- FULLY UNDERSTANDING that there will be NO refunds after 10 days
- UNCONDITIONALLY ACCEPTING that payments possess definitive character post-10 days
- KNOWING that written communication is required before 10 days for withdrawal
- CONFIRMING that this decision is voluntary, informed and definitive
OFFICIAL CONTACT: contacto@growth-ym.com
FINAL PROVISION: This payment irrevocability policy constitutes an essential clause of the professional services contract. It is strongly recommended to ensure absolute certainty of decision before proceeding with contractual formalization.
This Refund and Return Policy was last updated on January 1, 2024.