Refund Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
1. Overview
At GrowthyW, we strive to provide exceptional digital marketing and growth services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.
2. General Refund Policy
2.1 Service-Based Refunds
Due to the nature of our digital marketing and consulting services, refunds are generally not provided once work has commenced. However, we may consider refunds in specific circumstances outlined in this policy.
2.2 Satisfaction Guarantee
We are committed to your satisfaction and will work with you to address any concerns about our services before considering refund requests.
3. Eligible Refund Scenarios
3.1 Service Not Delivered
You may be eligible for a full refund if:
- We fail to deliver agreed-upon services within the specified timeframe
- We are unable to provide the services as described in your agreement
- Technical issues on our end prevent service delivery
3.2 Billing Errors
You are eligible for a refund if:
- You were charged incorrectly due to our billing system error
- Duplicate charges were processed
- You were charged for services you did not order
3.3 Cancellation Within Cooling-Off Period
For certain services, you may cancel within:
- 24 hours for one-time consulting services (before work begins)
- 7 days for monthly subscription services
- 14 days for annual subscription services (EU customers)
3.4 Service Defects
You may be eligible for a partial or full refund if:
- Services provided do not match the agreed specifications
- There are significant quality issues that cannot be resolved
- We breach material terms of our service agreement
4. Non-Refundable Services
4.1 Completed Work
No refunds are provided for:
- Consulting sessions that have been completed
- Marketing campaigns that have been launched
- Reports and analyses that have been delivered
- Custom strategies that have been developed
4.2 Third-Party Costs
We do not refund:
- Advertising spend on platforms (Google Ads, Facebook Ads, etc.)
- Third-party tool subscriptions purchased on your behalf
- External contractor fees
- Platform setup fees paid to third parties
4.3 Change of Mind
Refunds are not provided for:
- Change of business direction
- Budget constraints
- Dissatisfaction with market conditions
- Results that meet agreed specifications but don't meet expectations
5. Refund Process
5.1 How to Request a Refund
To request a refund:
- Contact us within 30 days of the service date or billing date
- Email: refunds@growthyw.com
- Subject Line: "Refund Request - [Your Account/Invoice Number]"
- Include:
- Detailed reason for refund request
- Supporting documentation
- Preferred refund method
5.2 Review Process
Our refund review process:
- Acknowledgment: We'll confirm receipt within 2 business days
- Investigation: We'll review your request within 5-7 business days
- Decision: You'll receive our decision within 10 business days
- Processing: Approved refunds are processed within 5-10 business days
5.3 Required Information
Please provide:
- Account information or invoice number
- Date of service or purchase
- Detailed explanation of the issue
- Any relevant correspondence or documentation
- Preferred refund method
6. Refund Methods and Timing
6.1 Refund Methods
Refunds will be processed using:
- Original payment method (preferred)
- Bank transfer (if original method unavailable)
- Store credit (with your agreement)
6.2 Processing Times
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
- Store Credit: Immediate
6.3 Refund Amounts
- Full refunds: For eligible scenarios as outlined above
- Partial refunds: For partially completed work or pro-rated services
- Processing fees: May be deducted from refunds (typically 2.9% + $0.30)
7. Subscription Services
7.1 Monthly Subscriptions
- Cancel anytime with 30 days' notice
- No refund for current billing period
- Service continues until end of paid period
7.2 Annual Subscriptions
- First 30 days: Full refund minus setup costs
- After 30 days: Pro-rated refund for unused months
- Minimum commitment: Some services may have minimum terms
7.3 Automatic Renewals
- Cancel before renewal date to avoid charges
- No refunds for automatic renewals unless cancelled within 48 hours
8. Dispute Resolution
8.1 Internal Resolution
Before seeking external dispute resolution:
- Contact our customer service team
- Escalate to management if needed
- Allow reasonable time for resolution
8.2 Chargeback Protection
If you initiate a chargeback:
- We may suspend services immediately
- We'll provide documentation to your bank
- Resolution through our refund process is preferred
8.3 Mediation
For unresolved disputes, we encourage:
- Good faith negotiation
- Professional mediation services
- Industry arbitration if applicable
9. Special Circumstances
9.1 Force Majeure
In cases of force majeure events:
- Services may be delayed without penalty
- Refunds considered on case-by-case basis
- Alternative arrangements may be offered
9.2 Business Closure
If we cease operations:
- Unused service credits will be refunded
- Reasonable notice will be provided
- Client data will be made available for download
9.3 Account Termination
If we terminate your account for policy violations:
- No refunds for remaining service periods
- Immediate cessation of services
- Data may be retained per our data retention policy
10. International Considerations
10.1 EU Consumer Rights
EU customers have additional rights under consumer protection laws:
- 14-day cooling-off period for distance contracts
- Right to cancel certain services
- Enhanced refund protections
10.2 Currency and Exchange Rates
- Refunds processed in original currency when possible
- Exchange rate fluctuations may affect refund amounts
- Currency conversion fees may apply
11. Modifications to This Policy
11.1 Policy Updates
We may update this refund policy:
- With 30 days' notice for material changes
- Immediately for legal compliance
- Changes apply to future transactions only
11.2 Grandfathering
Existing customers may be grandfathered under previous policy terms for current service periods.
12. Contact Information
For refund requests or questions about this policy:
Refunds Department
- Email: refunds@growthyw.com
- Phone: [Your Phone Number]
- Address: [Your Business Address]
- Business Hours: Monday-Friday, 9 AM - 5 PM [Your Timezone]
Customer Service
- Email: support@growthyw.com
- Live Chat: Available on our website
- Response Time: Within 24 hours
Important Notes:
- This policy is subject to applicable consumer protection laws
- Some jurisdictions may provide additional refund rights
- Consult local consumer protection agencies for your rights
- This policy should be read in conjunction with our Terms of Service
This Refund Policy was last updated on January 1, 2024.